Ariane has successfully designed, developed and managed hundreds of projects -- on-time, within budget and with excellent evaluations from both clients and learners. Below are project highlights which demonstrate the diversity of her experience.
- Web-based curriculum consisting of over 40 hours of technical sales training to support new products and solutions (See sample web-based course)
- Learning portal
- Global web-based testing system. Certified over 3,600 sales team members worldwide in less than a year
- 16 hours of e-learning on Executive Selling, Crafting Value Proposition, and Developing Business Acumen.
- Customer Service area job and task analyses
- Pocess facilitation to develop standard policies and procedures for responding to various types of customer situations
- Two-week workshop Customer Service Representative including audio, case simulations, role-plays
- Four 1-day orientation workshops for field personnel (Shop, Office, Rental Counter, Management)
- Detailed job analyses and process flows for billing function
- Five-day workshop including computer simulations for Trip Record Processing
- Structured On-The-Job Learning Guide for training Credit Analysis Associates
- Trainer's Guide for coordinating and facilitating site visits
Aerospace
- 2 day training workshop "Environmental, Health and Safety (EHS) Best Practices" covering EPA law and Manufacturing Best Practices
- Worked with Chicago Attorneys to develop content.
- Provided real case studies and activities
- Evaluated satellite learning programs
- Instructor and participant materials for satellite-delivered programs
- PowerPoint Presentation on Distance Learning Technologies
- Customer distance learning needs needs survey
- Competitive analysis of distance learning marketplace
- 5-day workshop for voice technicians: Using Windows 95 to Troubleshoot Computer-Telephone Integration (CTI) problems
- Hands-on technical simulations
Chemical Bank
- 2-week perfomance-based "Business & Industry Analysis" program for Commercial Credit Analysts
- Worked with NYU and Fordham finance professors to convert a 3-month lecture-based program to a 2-week case-driven program.
- Incorporated on-the-job sessions to apply learning.
- Award-winning Computer-Based Training (CBT) Orientation Program for marketing and customer service representatives
Petroleum
- Half-day learning modules on Teamwork and Facilitating Change for senior managers
- Training linked to successful implementation of Ashland's 5-year Strategic Plan.
First Empire Bank
- Learning needs assessment
- Strategic Training Plan and curriculum for bank management
- Organization-wide management development needs assessment
- "Common Core" Curriculum Development Plan for global medical technology company.
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