Distance
Learning
Description:
Developed in 1997 for PBS The Business Channel to use at
Industry Trade Shows and Professional Conferences.
View
File as HTML
(Requires
Netscape or Explorer 3.0 or higher)
Download
Source
(PowerPoint
2000 file)
Note:
This
sample contains only 9 of the original 63 Slides.
Accelerating the Instructional Design Process
International Society
for Performance Improvement, P&I Journal, Sept.
1995
Abstract:
Describes
how the cycle time for designing a two-week instructor-led training program
was reduced from nine weeks to one week.
Leadership and The New Science: Video Review
HRD Review, April, 1994
Virtual
Private Network -Basics
Description:
This demo course was developed using Dreamweaver3 and Coursebuilder3.
Intellectual
Capital Management Database
Description:
Developed in 1996. This self-directed module excerpt teaches
IBM consultants how to submit a document to the intellectual
capital Database.
(PDF version of Word 95 file, 329k)
Rental Counter Review
Description:
This
self-study doubles as a job aid. It illustrates the procedures for processing
rental transactions.
Download
or View File
(PDF Version of Word 95 file, 488k)
Group
Problem Solving - Self-study
Description:
This is a handout for the above management course.
(PDF Version of Word 95 file, 267k)
Teamwork
Module - Instructor Guide
Description:
This document provides instructions on leading a 2 hour
module on teamwork. The key feature of this module is a team activity
complete with illustrations, preparation, conducting, and debrief instructions.
(PDF Word file, 277k)
Using
Windows 95/ Intranet to Troubleshoot CTI
Applications
Description:
This instructor guide module covers Windows 95 Advanced
Features. It includes demo and hands-on practice.
Customer Service Roleplays
Description:
This
is a sample of roleplay scripts used in a 2 week training program to teach
customer service to call center associates. The course also features simulations,
audio, video, testing, and brief on-the-job sessions.
Download
or View File
(PDF Version of Word file, 311 k)
Using
Windows 95/ Intranet to Troubleshoot CTI
Applications
Description:
This is a design document for a 4-day workshop to teach
technicians how to use Windows 95 to troubleshoot communication port problems.
(PDF Version of Word file, 617 k)
Virtual
Private Network -Basics
Description:
This demo course was developed using Dreamweaver3 and Coursebuilder3.
Customer Service IQ TEST (Answer
Key Included)
Description:
This
test was designed to be used as a pre and post test for the generic customer
service content of a 2 week training program.
Download
or View File
(PDF Version of Word 95 file, 138k)
Note:
The
test features 28 items. (True/False, Multiple Choice, Fill in the Blank)